Refund policy

RETURNS

30-day return policy

In case you have the intention of returning something, you can send it
back to us within 30 days of it being shipped. All returned items must
be unused and sent back in it’s original packaging so they can be resolved.

Reach us on wastapp so we know you will be sending your order to us. Then, please send the order to the following adress:

Rua Condominio Horizontal Costa Leste, no.140 Barra da Lagoa, 88061-312, Florianopolis.

As soon as it gets to our warehouse, the return will be processed.
The company is not responsible for the shipping costs.
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You can either receive a voucher in the value of your order or the amount back into your bank account, please note that it may take up to 14 business days to be available in your bank.

Online orders can not be exchanged in one of our stores. 



SIZE EXCHANGE

For any size exchange, you should email our team:
customer.service@golongboardsurfshop.com, mentioning the right size.
The process requires that the product to be changed should be returned
to the following address:
Rua Condominio Horizontal Costa Leste, no.140 Barra da Lagoa, 88061-312, Florianopolis.

If you are in Brazil, this does not bare any extra costs, otherwise, the company is not responsible for the shipping costs.
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As soon as we receive the product in the warehouse, we
will proceed to the delivery of the correct size.
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It makes us happy to see how you love and style your goodies. For any questions or feedback, feel free to get in touch with the team: customer.service@golongboardsurfshop.com.


SHIPPING & HANDLING

Orders Processing

Orders placed on www.golongboardsurfshop.com are processed Monday-Friday and shipped within 1-2 business days. Excluding the weekend and major holidays. Once your order is processed and shipped, you will receive an email notification with your information.

Shipping Rates

All shipping rates are automatically calculated at the moment of checkout by UPS or FRENET. These amounts are determined based on the destination and the total weight of the products in your order.

Free Shipping

Brazil: 300R$

 

Delay in Shipping

As soon as the order is dispatched, you will receive an email informing you of it as well as the time it should take for you to receive your item. In case of delay, you will also be informed of the whereabouts of your items.